Welcome to our FAQ’s guide where we will attempt to answer any questions that may arise. However if we do not, please feel free to email us with additional questions.
How many labels come on a sheet?
There are 30 high quality self adhesive return address labels per sheet.
What are the size of the labels?
1″ x 2 5/8″, the standard address label size. The labels measure 1″ in height by 2″ & 5/8″ of an inch in width.
I received extra free sheets, why?
We often include extra bonuses without reason or warning. Also while doing the quality checking, if something is off, yet still a usable label, we will include that sheet for free.
Can I use my own design or logo?
In most cases, yes. But you will have to email us for a quote.
What can I have printed on my labels?
You may have up to 4 lines depending on the label design you choose and you can have anything you would like printed as long as it fits within the margins of the labels. In some cases we may have to reduce font size. For instance if you have a really long unreasonable email address, the font may be reduced to fit it on the labels. If you do have a long email address, for marketing reasons, I recommend you go create a new short catchy one now. I say this because we get people with email addresses like email@example.com. Don’t. For the sake of your business.
If for any reason we have to make any altercations to your request, we will email you and await your approval so please respond ASAP so we may print and ship your product.
How do I get free shipping?
In order to get free shipping, you must order 5 or more sheets of labels. Otherwise there is a flat shipping rate of $1.50 for USPS First Class mail.
How long does shipping take?
Because we our located by a major USPS hub for Nevada and the West Coast, items leave here immediately and are shipped as fast as your local postal office can handle them. Delivery usually takes between 1 and 4 days. Delivery confirmation which can be used as tracking is provided for all orders of 5 or more sheets.
Do you provide delivery confirmation?
We will provide free delivery confirmation on free shipping for all orders of 5 sheets or more. If you order less than 5 sheets they will be sent via normal USPS First Class without delivery confirmation. Please keep in mind that we are unable to control what happens with the package once it is in the hands of the USPS. However, we have had a really good track record with the Untied States Postal Service and there have been no issues other than an occasional delay due to a hurricane or a snow storm.
Do you ship outside of the United States?
No, at this time we do not offer international shipping due to the higher cost that would need to be implemented to cover these packages. We only ship to the 48 contiguous states. This means we do not ship to Alaska or Hawaii.
Can I check my order status?
To keep cost down we have not purchased the add-on option for “order tracking” because we print all labels as the orders come in and send them out either the same day or the next shipping day. If you order 5 or more sheets you will have access to your USPS tracking delivery confirmation number for tracking.
Payment and Return Questions
There is a typo on my labels, can I return them?
If we made a typo, yes you may return them. However, if you submitted a mistake, there are no refunds. Read more on our return policy here.
What forms of payment do you accept?
We use Stripe, the trusted online secure checkout champions and that means we accept Visa, MasterCard, American Express and Discover. Because we use a Secure Socket Layer(SSL) shopping cart powered by Stripe like everyone else on the web, this means we do not store your credit card information or billing data in our shop and it is encrypted with Stripe with the highest level of security like all major online retailers.
If you have ordered from us in the past and want to request the exact same information, just let us know at checkout and we will use the file proof from your last order.